Resort Guest Services Assistant Job in Wokha, Nagaland
Hillside Resort & Spa
Join Our Family at Hillside Resort & Spa
We are looking for a friendly, upbeat person to become part of our resort family in the scenic town of Wokha. As a Resort Guest Services Assistant, you’ll be the first smile guests see when they arrive, the help they need when they ask, and the friendly face they remember when they leave.
Day-to-day, you’ll check in guests, manage the front desk computer, answer phone calls, hand out room keys, and coordinate with housekeeping. A typical morning starts with a quick briefing by the front office manager, followed by ringing the bell at the lobby door as the first guests arrive. You’ll handle reservations on our PMS system and help them plan their stay, whether it’s arranging a guide for the local hills or booking a spa session. During the afternoon, you’ll keep the lobby tidy, refill the fountain water feeder, and keep the reception area presentable. Evenings are quieter, so it’s a good time to tidy up the desk, create reports, and bubble out a cup of the resort’s signature herbal tea for the shift change.
We pride ourselves on an inclusive, caring team culture. Everyone is expected to greet each other with a "Good morning" and help share a fun fact about Nagaland that day. Our small size means promotions come faster. If you’re thorough and show initiative, you might move from front desk to the concierge desk or even into the sales team by the end of your first year. We run monthly skill‑share sessions—think first‑aid, hospitality etiquette, or the best local food spots—so you always stay learning.
Tools and equipment you’ll use include a laptop with our booking software, a POS terminal to process cash and card transactions, as well as basic cleaning supplies to keep the lobby pristine. The work environment moves between a polished lobby with polished marble floors and outdoor garden paths where guests relax. All can be accessed via a single, open‑plan office that has air‑conditioning and a small kitchenette.
We provide a competitive monthly salary ranging from ₹12,000 to ₹20,000, with a casual dress code and a flexible 12‑hour shift system that allows you to complete a 4‑day block and then enjoy a 3‑day break. Sun‑shaded verandas are available for breaks, and the resort’s on‑site café serves fresh fruit juices during the day.
Applications are open to anyone with a high school diploma or equivalent. No prior experience is required but a friendly manner, willingness to learn, and a strong sense of hospitality are mandatory. If you love helping people, enjoy the great outdoors, and want to grow in a close‑knit team, send us your résumé today!
Job Details
| Address | 12 Main Street - Wokha, Nagaland - 797102 |
| Industry | Hospitality |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹12000 - ₹20000 |
| Posted on | 19 Jun 26 |