Ticket Taker Job in Ranikhet, Uttarakhand
Vine Valley Hospitality
Are you someone who lives for a good conversation, can keep a smile on your face, and loves making people feel heard? Vine Valley Hospitality is looking for a friendly Ticket Taker to join our Ranikhet front‑desk team. If you’re ready to help guests, stakeholders, and team members navigate a smooth ticketing process, read on.
What a day looks like
Every morning, you’ll greet our guests as they arrive at our boutique hotel. From the moment a ticket is created—whether it’s a reservation, complimentary request, or a simple query—you’ll handle it with care. You’ll check our booking system, confirm details, and reassure guests that everything is in order. Your role is the bridge between guests and our operational teams, making sure questions are answered, problems are resolved, and tickets are moved to the right queue for follow‑up.
Team culture
We’re a small, spirited group that values warmth over formality. Friday “tea‑time” sessions and monthly potlucks keep the vibe relaxed. Everyone’s voice matters—whether you’re suggesting a new service or sharing a travel tip. We celebrate achievements together, and we learn from each mishap in an environment that feels like home more than a workplace.
Tools & equipment
You’ll work with our single‑window ticketing portal, a touch‑screen POS, and a small suite of communication tools (WhatsApp, email, and a dedicated Slack channel). All software is easy to learn, and in the first week you’ll receive hands‑on training and a quick guide on troubleshooting common hiccups.
Opportunities for growth
We value career progression from the inside out. After three months, you’ll have the chance to train as a Ticket Forwarder, handling higher‑priority tickets. In a year, you could move into a Front Desk Supervisor role, leading a small team and shaping our guest experience policies.
Daily responsibilities with real examples
- Open every ticket in the portal and verify that the guest’s name, arrival date, and room preference match our records.
- For a common issue like “extra pillow request,” note the location, add a custom tag, and alert housekeeping by sending a quick message.
- When a guest calls with a reservation error, use the portal’s live‑chat feature to walk them through the booking history and correct any discrepancies.
- At shift change, compile a brief report of open tickets, ongoing issues, and any escalated items for the overnight manager.
What we’re looking for
– Availability Monday–Saturday (6:00 am‑10:00 pm shift) with flexibility for occasional weekends. – A friendly tone in Hindi, English, or both (Kannada, Marathi are a plus!). – Quick arithmetical skills to handle basic billing inquiries. – A willingness to learn the system and a strong work ethic.
Remuneration
Competitive salary package of ₹15,000–₹22,000 per month. Additional on‑the‑job bonuses for outstanding service and a generous annual leave allowance mark the perks package.
Ready to start a rewarding career that feels less like a job and more like a community? Submit your CV and a short cover note telling us why you’d be the perfect Ticket Taker for Vine Valley Hospitality in Ranikhet.
Job Details
| Address | Govt Primary School Road, Ranikhet - Ranikhet, Uttarakhand - 244232 |
| Industry | Hospitality |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹15000 - ₹22000 |
| Posted on | 25 Nov 25 |