Executive Associate Job in Kangra, Himachal Pradesh
Himalaya Travel & Tourism Pvt Ltd
Are you a people‑loving, organized individual who loves helping others navigate the world of travel? Himalaya Travel & Tourism Pvt Ltd is looking for an enthusiastic Executive Associate to join our small but growing team in Kangra, Himachal Pradesh.
About Us
Founded just six years ago by a local tourism enthusiast, we have become the trusted name for adventure tours, heritage walks, and cultural experiences in the hills. Our office sits on Sundar Bhawan Road, just a stone’s throw from the busy marketplace. While we operate a compact office, the spirit is vibrant – think bright walls, shared coffee pot, and a constant buzz of cheerful chatter.
Day to Day
Your typical day starts with a quick huddle at 9:00 a.m., where the team shares updates on bookings and customer feedback. You’ll then dive into:
• Responding promptly to emails and phone calls from customers wanting flight, rail, or bus tickets.
• Using our internal CRM (Zoho Books/CRM) to record client interactions, track itineraries, and suggest customized packages.
• Coordinating with local hotels, guides, and transport operators, ensuring smooth execution of travel plans.
• Assisting in marketing activities – drafting travel brochures, posting on social media, and updating our website’s travel calendar.
• Preparing daily sales reports and maintaining a tidy workspace.
Team Culture
We value collaboration over hierarchy. Every team member gets to voice ideas during weekly brainstorming sessions. There’s a strong emphasis on mentorship – senior staff pair up with newer hires for one‑on‑one learning. We celebrate milestones with potlucks, and during the festive season, we organize a “Tour Guide Gala” where we recognize outstanding customer service.
Growth Opportunities
Our business model rewards initiative. Once you’re comfortable handling bookings, you can shadow our senior manager to learn route optimisation, vendor negotiations, or even start leading group tours. We provide regular in‑house training on hospitality norms, safety protocols, and digital tools. Over time, the pathway from Executive Associate to Operations Manager or Sales Lead is very realistic.
Responsibilities in Action
1. Customer Onboarding – A tourist from Delhi calls requesting a 7‑day trek in Spiti. You gather essential details, cross‑check availability, book the train and local bus, and craft a welcome email with a printed itinerary. 2. Problem Solving – Mid‑trip a guide cancels unexpectedly. You quickly reschedule the guide, compensate the customer, and issue a refund. 3. Data Management – Weekly, you export booking data to Excel, identify trends, and present a dashboard to the manager. 4. Marketing Support – A local shop collaborates for group discounts. You coordinate the offer, draft promotional posts, and monitor feedback.
Tools & Equipment
• Desktop PC with MS Office, Outlook, and Google Workspace.
• Mobile phone (company‑provided) for client calls and SMS.
• Laptop for on‑the‑go updates during field visits.
• Access to our booking platform and a shared drive for documents.
Environment
Our office offers a blend of coziness and professionalism. There’s a small reading nook stocked with travel magazines, a kitchenette for tea breaks, and a “Brainstorm Wall” where we pin post‑its. We maintain a relaxed dress code but expect neatness during client interaction. The location enjoys mild summers and cool winters, making it a pleasant workplace throughout the year.
Ready to launch your career in travel? Apply now and become the friendly face welcoming adventurers to the hills!
Job Details
| Address | Sundar Bhawan Rd, City Center, Kangra - Kangra, Himachal Pradesh - 176001 |
| Industry | Travel & Hospitality |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹30000 - ₹50000 |
| Posted on | 25 Nov 25 |