Client Service Executive Job in Dibrugarh, Assam
GreenTide Solutions Pvt. Ltd.
GreenTide Solutions Pvt. Ltd. is a fast‑growing IT service company catering to small and medium enterprises across Assam. We believe in building personal relationships with our clients, providing tailored technology solutions that drive real results.
At GreenTide, the work day starts with a quick round‑table on Mondays where the team shares updates from the previous week and outlines key priorities for the weeks ahead. We then move into client‑centric sprint cycles. Your day will typically involve handling direct client inquiries, troubleshooting common issues, and coordinating with our technical teams to expedite resolution.
Team Culture
- Open‑door communication: Managers hold weekly one‑on‑ones with each team member.
- Collaborative environment: Shared screens and instant messaging channels keep everyone in sync.
- Fun Fridays: Monthly game nights or potluck lunches keep the atmosphere casual and friendly.
Opportunities for Growth
We have a clear career ladder for client-success staff. After two years of good performance you can move into a senior client‑lead role, or take an internal training pathway in project management, CRM technologies, or digital marketing. We also support certifications through paid courses.
Typical Responsibilities (with real examples)
- Client On‐boarding: Assisting a small textile shop in Dibrugarh set up their e‑commerce portal while answering queries about product catalogs.
- Issue Resolution: Quickly addressing a server downtime notice for a mid‑size logistics firm and coordinating with the tech team to ensure no client data loss.
- Regular Reporting: Generating weekly client health dashboards using our in‑house CRM to identify upsell opportunities.
- Feedback Loop: Conducting exit interviews with clients and feeding insights back to the product team for feature prioritization.
Tools & Equipment
- Windows 10 PC with 16GB RAM, dual‑monitor setup.
- CRM software (HubSpot), ticketing tool (Zendesk), project management (Monday.com).
- Office phone with a dedicated VOIP number and high‑quality headset.
- Reliable 4G data plan for remote work days.
The office is located on the Main Road, day‑to‑day environment is relaxed yet professional, with ample natural light and a pleasant vibe right next to the town’s bustling market. A short walk from the bus stand, the location is convenient for all staff members.
If you enjoy interacting with people, love finding solutions, and want to grow in a supportive environment, GreenTide Solutions offers you an exciting opportunity to start a rewarding career right in Dibrugarh.
Job Details
| Address | 123 Riverside Lane, Dibrugarh, Assam - Dibrugarh, Assam - 785001 |
| Industry | Information Technology & Services |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹25000 - ₹40000 |
| Posted on | 29 Nov 25 |