Customer Experience Executive Job in Bardhaman, West Bengal
ConnectHub Solutions
We are seeking a dedicated Customer Experience Executive to join our team at ConnectHub Solutions in Bardhaman, West Bengal. This role is perfect for someone who enjoys interacting with people and solving problems with a smile.
About the Role:
As a Customer Experience Executive, you will be the first point of contact for our clients and customers. Your primary responsibility will be to handle customer inquiries via phone, email, and chat, ensuring they receive timely and effective solutions. You will also assist in resolving product or service issues by providing accurate information and guiding customers through the resolution process.
Key Responsibilities:
- Respond to customer queries and complaints in a professional and empathetic manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and technical teams to ensure seamless customer service.
- Provide feedback on customer issues and suggest improvements to our processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
What We Offer:
- A supportive and inclusive work environment where your ideas are valued.
- Opportunities for professional growth and skill development through regular training sessions.
- A competitive salary with performance-based incentives.
- A chance to work with a dynamic team that values collaboration and innovation.
If you are a good communicator with a problem-solving mindset, we would love to have you on our team!
Job Details
| Address | 123 MG Road - Bardhaman, West Bengal - 713101 |
| Industry | Customer Service |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹18000 - ₹25000 |
| Posted on | 15 Nov 25 |