Contact Center Executive Job in Mangan, Sikkim, India
Evergreen Telecom Pvt. Ltd.
Welcome to Evergreen Telecom Pvt. Ltd. – a local champion in digital connectivity serving the beautiful region of Sikkim. We are on a mission to bring reliable, friendly support to our customers across the state, and we’re looking for a warm‑hearted, phone‑savvy Contact Center Executive to join our team in Mangan.
Day‑to‑day at Evergreen:
Imagine starting your day in a bright, open office overlooking the winding tea gardens. Your first call might be a cheerful customer asking how to set up their new broadband kit. A few minutes later, you’ll help a small business owner resolve a billing query, and the day ends with a quick huddle where we share triumphs and tease out tomorrow’s targets.
Team culture:
We believe that great service starts with great people. Fridays are “Family Fridays†– you bring a snack or a story, and we all sit under the Himalayan sky and recount the week. Team lunches are on us, and every milestone (like a month of zero complaints) earns a small celebration. The vibe is collaborative, not competitive – we lift each other up.
Growth opportunities:
From day one you’re trained on our CRM, call scripts, and Sikkim’s cultural nuances. After six months, you can move up to a Senior Executive role, or transition into Quality Assurance where you’ll coach the next wave of teammates. Evergreen also offers a referral bonus for any friend you bring on board who stays for six months.
Responsibilities (in real terms):
• Manage incoming and outbound calls for broadband activation and issue resolution.
• Record detailed notes in our Zendesk system and log follow-ups.
• Upsell value‑added services such as home security and streaming packages.
• Escalate complex technical problems to the tech squad while keeping the customer informed.
• Maintain call metrics – average handle time, first‑call resolution, and customer satisfaction scores.
Tools & equipment:
• Dual‑monitor desktop setup (Windows 10 + CRM Zoho Desk), headset with noise cancellation.
• High‑speed fiber connection (48 Mbps) for seamless screen‑share sessions.
• Access to an in‑house knowledge base and quick‑reference call playbooks.
Environment:
Our office is a purpose‑built, climate‑controlled space with ample natural light. The walls are adorned with local art, and the break area is stocked with chai, banana fritters, and sudoku puzzles. All employees get a free monthly stipend for transportation to and from the office.
So, if you are a friendly voice, quick thinker, and someone who loves helping people, you might be the perfect fit for our growing family. Apply now and start making a difference in the lives of Sikkim’s residents!
Job Details
| Address | 114, Drayang Commercial Road, Mangan - Mangan, Sikkim, India - 737111 |
| Industry | Telecommunications |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹25000 - ₹35000 |
| Posted on | 26 Jun 26 |