Client Success Executive – Welcome to Progressive Solutions Job in Bahadurgarh, Haryana
Progressive Solutions Pvt. Ltd.
About Us
Progressive Solutions is a fast‑growing SaaS company that helps small businesses automate their customer relationship management. Though our headquarters are in Gurugram, we have a thriving local office in the heart of Bahadurgarh. Our tech is simple, friendly and designed for people who want to see real impact right from day one.
What a Day Looks Like
Each morning starts with a 10‑minute stand‑up in the open office space. We then glide between the client portal, our internal help desk and a few quick one‑to‑one calls with the sales team. We could be talking to a bakery owner in the next room who wants to understand the invoicing module, or a start‑up founder in the coworking corner who needs live‑tracking of leads. We don’t stare at screens the whole day; we break into short, 15‑minute huddles to keep our pulse on client sentiment.
Team Culture & Growth
We’re a close‑knit crew of 12, all from different backgrounds – some from IT, others from retail, some fresh out of college. We celebrate wins over chai at the end of the day and learn from each other in informal “tech‑talks” that take place in our corner kitchen. We value curiosity more than titles. Shift focus is given to skill building: you might start handling trouble tickets, but next month you could own the integration roadmap. We also sponsor a yearly hackathon that lets anyone pitch a product idea – winners get a budget and mentorship to build it.
Daily Responsibilities (Real‑World Examples)
- Client On‑boarding: For a local textile shop, set up their first account, run through the billing cycle, and guide them in generating a sales report.
- Issue Escalation: When a seller notices double entries in the reconciliation module, you quickly log the issue in Jira, coordinate with the dev squad, and keep the user updated via Slack.
- Pro‑active Outreach: Monthly reminders are sent to 200+ small firms. You craft the email copy in Canva, schedule it via Mailchimp, and then track open rates in Mixpanel.
- Feedback Loop: You compile a scorecard after each support interaction, present it in the weekly stand‑up, and suggest new “help‑center” articles to the content team.
Tools & Environment
– CRM & Ticketing: Salesforce, Zendesk
– Communication: Slack, MS Teams, Zoom
– Analytics: Google Analytics, Mixpanel, Tableau (basic dashboards)
– Office: Bright, open‑plan workbench with ergonomic chairs, 2‑meter whiteboards for brainstorming, and a kitchen with chai kettle and biscuits.
Why Join Us?
You’ll see results fast – when a small shop increases its sales by 15% thanks to our support, that’s a win for you. We offer skill‑based career tracks: from junior executor to senior account manager and eventually to product owner roles. Managers rotate quarterly, so you’ll get cross‑functional experience. We also sponsor certifications – for instance, a Google Data Analyst certificate – and give you a chance to attend regional tech meet‑ups.
If you’re a proactive, client‑centric, problem‑solver looking for a place where your efforts matter, send your resume to careers@progressivesolutions.com. Let’s build something meaningful together.
Job Details
| Address | 12, Shivpur Industrial Estate, Ghanghata Road, Bahadurgarh - Bahadurgarh, Haryana - 122118 |
| Industry | Information Technology & Services |
| Experience Requirement | NO_EXPERIENCE, ENTRY_LEVEL, MID_LEVEL, SENIOR_LEVEL |
| Education Requirement | NoFormalEducation, HighSchool, SecondarySchool, AssociateDegree, BachelorDegree, MasterDegree, Doctorate |
| Salary | ₹25000 - ₹40000 |
| Posted on | 08 Jun 26 |