Client Experience Executive Job in Ajmer, Rajasthan, India
Tech Solutions Ajmer Pvt. Ltd.
Are you passionate about building lasting relationships with customers while enjoying a friendly and supportive workplace? We’re looking for a warm‑hearted Client Experience Executive to join our team in the picturesque town of Ajmer, Rajasthan. If you love interacting with clients, solving problems on the spot, and seeing smiles light up a phone screen, this role is for you.
Who We Are
Based in Ajmer, our company has served the local and regional market for over a decade. We’re a mid‑size IT services provider delivering digital solutions to SMEs across Rajasthan. Our core values are: customer focus, teamwork, and continuous learning.
Day‑to‑Day Life
- Morning routine: 9am start with a quick stand‑up, sharing updates and blockers with the customer support and technical teams.
- Client calls: Handle 8–10 inbound calls daily, ranging from onboarding new clients to troubleshooting technical issues.
- Internal collaboration: Liaise with the product team to report feedback and feature requests. We use Jira and Confluence for ticketing and documentation.
- Wrap‑up: Update CRM (Zoho) with call logs, set follow‑up tasks, and send thank‑you emails.
Who You Are
In a nutshell, you are a friendly communicator who thrives in a fast‑paced environment and can juggle multiple conversations with grace. You may fresh out of School or college; no formal experience is required – just a reliable phone, a positive attitude, and a willingness to learn.
Responsibilities (real examples)
- On a typical day, you might greet a new client calling to set up their account, guide them through the onboarding flow, and answer all their questions with patience. You’ll log every step in the CRM so the billing team can process their subscription.
- You’ll receive an email from a mid‑size retailer your company recently signed. They’re experiencing intermittent downtime. You will coordinate a time with the tech support, document the issue, and follow up with the client until it’s resolved, ensuring they feel heard.
- On a milestone bonus day, you have a 15‑minute check‑in with a long‑time client to discuss possible upsell opportunities. You review their recent usage stats, present a tailor‑made plan, and secure their agreement to upgrade.
Tools & Equipment
- Dual‑monitor workstation with ergonomically designed chair.
- VOIP phone, thick‑mouthed headset, and a high‑speed internet connection.
- CRM: Zoho CRM; Ticketing: Jira.
- Microsoft Office Suite for daily reporting.
- Learning Platform: Lynda.com subscription for ongoing skill development.
Team Culture & Growth Opportunities
Workmates here are like a second family. We celebrate birthdays, complete a group lunch once a month, and have a monthly tech trivia shift. Every employee has a mentor in the senior client service manager who helps map out a clear growth path. After a year, you can step into a Senior Client Experience role, or pursue a technical migration to our solution engineering track.
Working Environment
Our office sits in the central business district of Ajmer. The building is a three‑story brick structure with a modest yet comfortable layout. Natural light floods the glass‑fronted conference room, and the office kitchen is stocked with tea, coffee, and fresh snacks. On rainy days, the fully enclosed patio provides a cool escape for quick chats.
Benefits
- Flexible work hours (8:30am – 5:30pm) to help you balance work and personal life.
- Health and dental insurance.
- Annual performance review with salary hikes and bonus potentials.
- Professional development stipend – enrolled in courses on Coursera or Udemy.
- Annual company retreat (birthday, half‑yearly) to the Thar Desert or nearby hills.
Salary
We offer a competitive package for this role in Ajmer: ₹18,000 to ₹25,000 per month, depending on experience and certifications.
How to Apply
Send your resume and a short cover letter explaining why you love working with clients to careers@techsolutionsajmer.in. We review candidates weekly and will get back to you within 7 days. Good luck!
Location Details
Tech Solutions Ajmer Pvt. Ltd.
Plot No. 12, Mapusa Road, Near City Bank, Adjiyal Road, Ajmer-305001, Rajasthan
We look forward to meeting you and growing together!
Job Details
| Address | Plot No. 12, Mapusa Road, Near City Bank, Adjiyal Road, Ajmer-305001, Rajasthan - Ajmer, Rajasthan, India - 305001 |
| Industry | Information Technology & Services |
| Experience Requirement | NO_EXPERIENCE, ENTRY_LEVEL, MID_LEVEL, SENIOR_LEVEL |
| Education Requirement | NoFormalEducation, HighSchool, SecondarySchool, AssociateDegree, BachelorDegree, MasterDegree, Doctorate |
| Salary | ₹18000 - ₹25000 |
| Posted on | 01 May 26 |