Guest Service Executive Job in Bongaigaon, Assam
Bongaigaon Hospitality Pvt Ltd
Guest Service Executive
Are you a friendly, energetic person who loves to help people? Bongaigaon Hospitality Pvt Ltd is looking for a Guest Service Executive to join our team in the heart of Bongaigaon. We run a small boutique hotel that serves local families and tourists. Every day we open our doors at 6:00 AM, greet guests, and make sure they have a comfortable stay. If you enjoy interacting with people and want to grow in a supportive environment, this job is for you.
What a typical day looks like:
- Check‑in and check‑out of guests, handling payments and room assignments.
- Answering phone calls and emails, providing information about local attractions.
- Maintaining the front desk area, ensuring it is tidy and welcoming.
- Assisting with special requests such as arranging local transport or booking tours.
We use a simple property management system (PMS) that runs on a laptop. You’ll also use a basic POS terminal for payments and a mobile phone for quick communication with the kitchen and housekeeping teams.
Team culture
Our team is small but close‑knit. We meet every Friday for a quick debrief and share ideas on how to improve guest experience. Everyone is encouraged to speak up, and we celebrate small wins together. We value punctuality, honesty, and a positive attitude.
Growth opportunities
Starting as a Guest Service Executive, you can move into a Front Desk Manager role or even a Guest Relations Manager after 2–3 years. We provide on‑the‑job training and support you to attend short courses in hospitality management.
Responsibilities explained with real examples
Imagine a family arrives late at night. You greet them warmly, check their reservation, and offer them a complimentary welcome drink. You then coordinate with housekeeping to ensure their room is ready by 10:00 AM. If a guest asks for a local guide, you quickly call our partner and confirm the booking. These small actions turn a good stay into a memorable one.
Tools and equipment
• Laptop with PMS software
• POS terminal for payments
• Mobile phone for internal communication
• Basic office supplies (pens, notepads, clipboard)
Work environment
Our front desk is located in a cozy, well‑lit office near the hotel lobby. The atmosphere is relaxed but professional. You’ll work in a team of 4–5 people, sharing responsibilities and learning from each other.
We are looking for someone who can handle multiple tasks at once, is friendly to guests, and can work flexible hours including weekends. If you have a high school diploma and a passion for hospitality, we would love to hear from you.
Job Details
| Address | 123, Main Street, Bongaigaon - Bongaigaon, Assam - 783121 |
| Industry | Hospitality |
| Experience Requirement | ENTRY_LEVEL |
| Education Requirement | HighSchool |
| Salary | ₹15000 - ₹25000 |
| Posted on | 14 Dec 25 |